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Terms & Conditions

Relevant Information

It is a necessary requirement for the acquisition of the products offered in this site, to read and accept the following Terms and Conditions that are then written. The use of our services as well as the purchase of our products will imply that you have read and accepted the Terms and Conditions of Use in this document.

All products that are offered by our website could be created, collected, sent or presented by a third web page and in such case they would be subject to its own Terms and Conditions. All purchases and transactions carried out through this website are subject to a process of confirmation and verification, and availability, validation of the payment method, validation of the invoice (if any) and compliance of the conditions required by the selected payment method. In some cases verification may be required by email.

DEPOSITS

A deposit of $ 15.00 USD per person is required to confirm/secure space for any excursion. This deposit will be required at the time of booking. The buyer understands that this deposit payment does not release the Buyer from liability for payment of the total amount due for the confirmed reservation.
The balance due for the excursion will be paid by registering directly at Costa Maya Adventours (Cash in Mexican Pesos or US Dollars). Costa Maya Adventours will not confirm or guarantee space on the requested excursion until a deposit is received. The buyer also has the option to prepay the total amount of the reservation at the time of booking.
Payments will be processed through Stripe. Stripe is an easy and secure way to make and receive payments online without sharing your financial information with merchants. It is not necessary to have a Stripe account to make payment of the deposit. For more information, visit https://www.stripe.com

CANCELLATIONS

Cancellations must be made at least 48 hours before the departure time of the excursion to avoid forefeiture of the deposit amount (usually $15.00 USD per person). Cancellation requests must be submitted in writing by the buyer in response to the original email confirmation sent by Costa Maya Adventours or by sending an email with the tour confirmation number to reservations@costamayaadventours.com.

CHANGES IN THE RESERVATION

Changes to confirmed reservations must be made by email to reservations@costamayaadventours.com or by phone at +52 983 107 9900 and are subject to availability.
If you are traveling by cruise and there is a last-minute change in your itinerary, you must notify Costa Maya Adventours at least 24 hours before your scheduled excursion to re-schedule or otherwise cancel.
If you travel by land you can change your excursion program 48 hours in advance, subject to availability in the program. We can not accept cancellations or changes of reservations if no confirmation number is provided.

REIMBURSEMENT AND NO SHOW POLICY

A full refund will only be granted if tour participants that are arriving through the cruise ship and are unable to berth on their scheduled itinerary date. Refunds may be made if the buyer is unable to participate in a tour due to a medical emergency, a hospital or doctor test will be required. Refunds will be processed through the same means used to pay. Costa Maya Adventours will refund the amount received as deposit or prepaid, the buyer will be responsible for covering the fees, if any, originated by the refund transaction (usually approximately 6.5%).

ANTI-FRAUD INSPECTION

Customer purchase may be deferred for anti-fraud checking. It can also be suspended for longer for more rigorous investigation, to avoid fraudulent transactions.

PRIVACY

This website www.costamayaadventours.com guarantees that the personal information you send has the necessary security. The data entered by user or in case of requiring a validation of orders will not be delivered to third parties, unless it must be disclosed in compliance with a court order or legal requirements.
Subscription to e-mail bulletins is voluntary and could be selected at the time of creating your account. Exoticostamaya S.A. de C.V. Reserves the right to change or modify these terms without prior notice