Frequently Asked Questions
Safety
Your safety is our upmost priority on every tour. We go to great lengths to ensure your day in Costa Maya in safe and fun manner.
Back to ship GUARANTEE
All our shore excursions are designed with getting you back to the ship in time for Final Boarding Call.
Equipment
All our vessels have the required safety equipment, flotation jackets and communication devices to keep you and your family safe in case of emergency.
Safety
DO I NEED TO BRING ANY EQUIPMENT?
NO, ALL NECESSARY EQUIPMENT WILL BE PROVIDED. IF GOING ON THE SNORKEL TOUR, JUST BRING YOUR SWIMSUIT & TOWEL (maybe some sunscreen too).
DO YOU NEED PREVIOUS EXPERIENCE FOR ANY OF THESE TOURS?
NO PREVIOUS EXPERIENCE IS NEEDED.
WHAT HAPPENS IF MY SHIP DOESN’T CALL PORT AND I HAVE MADE MY RESERVATION ALREADY?
A FULL REFUND WILL BE ISSUED BETWEEN 4-6 BUSINESS DAYS
WHAT IF MY SHIP CHANGES ITINERARY?
WE WILL STILL WAIT FOR YOU, SO WE KEEP YOUR ITINERARY GOING
IS THERE A WAY TO BOOK A LAST-MINUTE TOUR ONCE I AM IN COSTA MAYA?
WE USUALLY HAVE A 24-HR CUT OFF TO PREVENT FROM IMPROVISING. BUT WE WILL DO OUR BEST TO ACCOMMODATE YOUR GROUP IF THERE IS SPACE AVAILABLE; FOR THAT YOU WILL NEED TO COMMUNICATE TO OUR OFFICE AT +52 983 107 9900
DO I NEED TO BRING ANY EXTRA MONEY?
MOST TOURS INCLUDES ROUND TRIP TRANSPORTATION, UNLESS IT SAYS IT IS NOT INCLUDED, SO EXTRA MONEY IS NOT NEEDED UNLESS YOU WANT TO BUY A SOUVENIR OR TIP A TOUR GUIDE.
GRATUITIES ARE NOT INCLUDED, BUT ALWAYS WELCOME FROM OUR HARD WORK STAFF.
ROUND-TRIP TRANSPORTATION IS INCLUDED FOR MOST TOURS, EXCEPT SOME BEACH BREAKS WITHIN COSTA MAYA TOWN
WHAT HAPPENS IF THE SHIP LEAVES ME?
ALL OUR TOURS ARE DESIGNED FOR YOU TO BE BACK ONBOARD BEFORE THE SHIP IS SCHEDULED TO DEPART. BACK TO SHIP GUARANTEE
COSTA MAYA PIER IS A PRIVATE BUILDING EXCLUSIVE FOR COMPANIES THAT SELL ONBOARD
WHAT HAPPENS IF I DONT´T MEET THE MINIMUMS TO BOOK MY EXCURSION?
PLEASE CALL OR EMAIL OR STAFF IN ORDER TO FIND THE BEST SOLUTION
YES, PLEASE MAKE CONTACT WITH OUR STAFF TO GET THE BEST QUOTE FOR YOUR GROUP
ARE THERE ANY DISCOUNTS FOR TOUR AGENTS?
USUALLY AGENTS WHO HAVE BEEN REGULAR VISITORS AND BOOK THEIR GROUPS WITH US DO GET FREE COURTESY TICKETS. WE ENCOURAGE YOU TO MAKE CONTACT BY EMAIL OR A CALL OUR OFFICE TO FIND OUT MORE.
CAN WE BE DROPPED OFF AT A DIFFERENT LOCATION ONCE WE ARE BACK IN COSTA MAYA?
TOUR ENDS AT THE STARTING POINT; IF YOU DECIDE TO BE DROPPED OFF AT A DIFFERENT LOCATION PLEASE ASK YOUR GUIDE. YOU WILL NEED TO TAKE A TAXI BACK TO PORT IF SO.